Terms and Conditions

These Terms and Conditions of REINER UK apply to all sales from the online website www.reineruk.com and linked websites.
By placing your order with REINER UK, you accept these as the only terms governing your order.

Who Are We?

REINER UK is located at 32 Lower Essex Street, Birmingham, B5 6SN and can be contacted by telephone during working hours 09:00 to 17:00, Monday to Friday, Bank Holidays excluded, on 0121 622 8900 or by e-mail: sales@colop.co.uk.
REINER UK is a trading name of Colop UK Ltd Limited, Company Number is 3175098, Registered in England, Registered Office: 32 Lower Essex Street, Birmingham, B5 6SN. VAT number: 647 5837 93

Return / Refund Policy

All defective or incorrect products must be returned to REINER UK at 32 Lower Essex Street, Birmingham, B5 6SN within 7 working days of delivery. Every endeavour will be made to correct the fault and/or supply replacement goods at no extra cost. If the company is unable to do so, then a complete credit will be given to the value of the goods, plus any postage charges, including VAT at the rate charged. Refunds will only be given if the machine or the ink cartridge hasn’t been used or if there is a manufacturing fault found with the printer or the ink cartridge OR it can be proved that the equipment was not suited for the required task.

Defective goods over 3 months old must be returned to REINER UK for testing. No refund can be given if goods are not returned.

Product Guarantee

All the machines are supplied with a 12-month warranty against fare, wear and tear. Carriage charges under the above conditions will be refunded. Machines must be returned using a “signed for” courier. Products returned in any other way will not be covered by these terms.

Delivery Time

Under normal circumstances, delivery will be completed within 2-3 working days from receipt of payment.

Postage Charges

All products will be delivered by a “signed for” courier. They will be charged at £8,95 + VAT, for the printers and £6,50 + VAT for the consumables. We can only deliver to the UK, Northern Ireland and Channel Islands (addresses which have a UK postcode).

Payment Methods

Payments can be made by PayPal, credit/debit card or cash if you are collecting your goods in person.

Storage of Information

With the exception of the details of the financial transaction, the details of your order will be retained for at least six months. A printed version of these Terms and Conditions are available on request. The European Commission provides a platform for online dispute resolutionhttps://ec.europa.eu/consumers/odr/.